At GrowthPal, customer satisfaction is a priority. However, due to the nature of our services, we maintain the following refund policies for each category of service or product. We strongly encourage all customers to read and understand this refund policy before transacting with us. By proceeding with any purchase or service request, you agree to the terms outlined below.
Digital Advertising Services
Examples: Meta Ads, Google Ads, Sponsored Posts, etc.
Once a digital advertising campaign has commenced, we cannot issue a refund. A digital advertising campaign commences when the ads account has been funded and the ads is running. If a customer cancels before any work has commenced, a refund will be issued minus a 30% administrative fee to cover processing, consultation, and preparatory efforts. Refund requests must be made within 24 hours of payment to be eligible under this condition. The remaining balance will be refunded using the original payment method within a reasonable timeframe.
While we strive to deliver the best possible results through our digital advertising services, GrowthPal makes no guarantees regarding the performance, reach, click-through rates, conversions, or return on investment (ROI) of any advertising campaign. Digital advertising outcomes depend on several external factors beyond our control, including platform algorithms, market competition, audience behavior, and industry trends. By engaging our services, you acknowledge and accept that results may vary and that GrowthPal shall not be held liable for unmet expectations or specific performance outcomes.
Ebooks and Other Downloadable Products
Examples: PDF guides, online templates, toolkits, downloadable checklists, etc.
Due to the digital nature of these products, all purchases are final and non-refundable once downloaded or accessed. If you experience a technical issue that prevents access to the product, contact us within 48 hours, and we will provide a replacement or assistance.
Search Engine Optimization Services
Examples: On-page, off-page and technical optimization, backlinks, audits, strategy reports, etc.
Non-Refundable Once Work Has Started: Due to the time-intensive nature of SEO work, refunds are not offered once we begin implementation. If a customer cancels before any work has commenced, a refund will be issued minus a 30% administrative fee to cover processing, consultation, and preparatory efforts. Refund requests must be made within 24 hours of payment to be eligible under this condition. The remaining balance will be refunded using the original payment method within a reasonable timeframe.
SEO is a long-term effort. We do not guarantee specific ranking positions, and therefore refunds cannot be issued based on performance expectations alone after the job has been completed.
CAC Registration and Related Services
Examples: Business name registration, Limited liability company (LTD) incorporation, Business name to Limited Company upgrade, Certified True Copy Download, Change of Secretary details, Filing of annual returns, etc.
We begin processing your application shortly after payment. Once submitted to the Corporate Affairs Commission (CAC), fees become non-refundable. If you cancel before we submit to the Corporate Affairs Commission, a refund will be issued minus a 30% administrative fee.
Rejection Due to Client Error: If your application is rejected due to incorrect or incomplete information you provided, we may charge a reprocessing fee for correction and resubmission.
Trademark Registration
Trademark registration involves third-party filing fees and legal research. Once an application is initiated, all fees become non-refundable. If you request cancellation after we have commenced a search at the Trademark Registry but have not yet paid the official filing fee, we will issue a refund minus a 30% administrative fee and the cost of the search at the registry.
Unsuccessful Applications: If the trademark is denied by the Registry, a refund is not issued. However, we may offer guidance for appeal or future re-filing.
Please note that this refund policy is subject to change at any time without prior notice. GrowthPal reserves the right to update, modify, or revise the terms of this policy to reflect changes in our services, legal requirements, or business practices. We encourage you to review this page periodically to stay informed about our current refund terms.
Website Design Services
Our website design service is based on ready-made templates with minor customizations to suit your brand. This allows us to deliver beautiful, functional websites quickly and cost-effectively. Please review our refund terms below:
Cancellation Before Work Commences:
If you cancel within 24 hours of payment and before we begin customizing your website, a refund may be issued minus a 30% administrative fee to cover consultation, setup planning, and resource allocation.
Cancellation After Work Has Started:
Once we begin customizing the template (e.g., editing text, uploading images, or modifying layout elements), no refunds will be issued, as time and effort have already been invested into the project.
Delayed Response or Inactivity:
If the project is delayed due to a lack of content, feedback, or other input from you for more than 14 days, the project will be completed using placeholder or default content at our discretion and marked as completed. In such cases, no refund will be provided, and resuming or revising the project later may require an additional fee.
Design Satisfaction:
Since we use pre-designed templates, design flexibility is limited. We allow basic edits and revisions within the scope of the selected template. However, dissatisfaction based on design limitations or personal preferences does not qualify for a refund.
Digital Marketing Combo Services
For our digital marketing combo services found here, refunds can be requested within 7 working days after making full payment. The refund will be issued minus a 50% administrative fee to cover processing, consultation, and preparatory efforts.
Bundled or Packaged Services
Example: CAC Registration + Trademark + Website Setup, Website setup + Search Engine Optimization etc.
From time to time, we may offer bundled services at full price or discounted rate. Refunds for such packages are handled as follows:
Partial Usage:
If one or more services within the bundle have already been completed, only the unused portion may be eligible for a refund. The value of completed services will be deducted at their full (non-discounted) rate, and a 30% administrative fee will apply to the refundable portion. Any remaining balance will be issued as a refund.
Cancellation Before Work Begins:
If you cancel the entire bundle within 24 hours of payment and before any service has commenced, you may be eligible for a refund minus a 30% administrative fee.
No Refund After Significant Progress:
Once work has begun on a substantial part of the bundle, or all services are in progress, no refunds will be issued even if you choose not to proceed with the remaining services.
Reallocation of Services:
We do not allow substitution or reallocation of unused services within a bundle to another person or project unless previously agreed in writing.
Custom Consulting or Advisory Services
Consultation or advisory fees are non-refundable once the session has been paid for, scheduled or delivered.
How to Request a Refund
Fill the form on our contact us page.
The subject of the message should be “Refund request”
In the message section, state the item purchased, date of purchase and your reason for the refund.
We aim to respond within 48 hours during weekdays.
Last updated: July 26, 2025